FAQS

Yes. We supply the Handicare 1100, which is currently the slimmest straight stairlift on the market. It features an ultra-slim rail and a compact seat that folds away tightly, ensuring it fits even the narrowest of staircases while leaving plenty of room for other users.

Straight stairlifts can often be installed within 2 weeks of your order. Curved stairlifts are made-to-measure, so the manufacturing time is slightly longer. We will provide a precise delivery date during your consultation.

Yes, we recommend an annual service to ensure your lift remains safe and reliable. Regular servicing is also required to maintain your warranty. We offer comprehensive service packages so you can have peace of mind that your lift is always in perfect working order.

Yes. Because the stairlift is fitted to the stairs and not the wall, it can be removed cleanly in just a few hours. Removal leaves no structural damage, and the small holes left in the carpet by the fixing bolts are typically invisible once the pile is brushed back.

During our consultation we will discuss the various models of stair lift which offer a choice of different upholstery colours so you can choose one to match the décor of your home.

No, the fixing bolts pass through the carpet into the stairs, causing no visible damage. If you decide to remove the lift later, the small holes are usually hidden by the carpet pile. If you plan to replace your carpet, we recommend doing so before installation, though our engineers can work around existing carpets easily.

Stairlifts are operated by simple, large, up and down paddle switches on the arms, which are designed to work with minimal pressure. This makes them suitable for people with arthritis or who are visually-impaired. You simply need to gently press the paddle in the direction of travel to start the stair lift. When your stairlift is installed we will show you how to use it and the various features of your new stairlift. We are always available by calling 1890 989 353 should you have any questions.

Stairlifts come with different features which included swivel seats, making it easy to turn away from the stairs and to get on or off without having to twist or turn your body. You can use the armrests to push yourself up. The armrests can be raised separately, which is especially useful if you are getting on from a wheelchair. During the survey we will discuss the various features of each model and help you choose the one most suited to your needs.

Stairlifts come with 2 remote controls, which is used to call it back to where you are or if you want to send something up or down the stairs without having to carry it. Your remote controls can be mounted on the wall at the top and bottom of your stairs so you can always able to find them when you need them.

No, a stairlift is very energy-efficient and costs about as much to run as a kitchen kettle. It uses a standard 13-amp socket to keep the batteries charged. We recommend leaving the charger plugged in at all times to ensure the batteries never go flat.

No, they are very quiet. You will be able to use your stair lift at any time of the day or night without disturbing others.

Yes, you may be eligible for the Housing Adaptation Grant for People with a Disability, which can cover up to 100% of the cost. You apply through your local county council.

Our team can guide you through the paperwork and provide the necessary documentation. VAT is charged but can often be fully reclaimed; we will provide the forms to assist with this.